jelevo believes that gaming should be entertaining, not harmful. This page outlines the tools, resources, and commitments we have in place to keep every player in Bangladesh safe, informed, and in control of their experience.
Our Commitment
At jelevo, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We know that for the overwhelming majority of players, online gaming is a fun and enjoyable pastime. But we also recognise that for a small number of people, gambling can become problematic. Our role is to provide the tools, information, and support needed to ensure that every player can make informed decisions about their gaming activity.
Every player on the jelevo platform — from Dhaka to Chittagong, Sylhet to Cox's Bazar — deserves a safe and transparent experience. That means clear information about how games work, practical limits that you control, and a team ready to help if things ever stop feeling fun. If you ever feel that gambling is affecting your finances, relationships, or mental wellbeing, please use the tools on this page or contact us immediately.
Gambling is for entertainment only. Never gamble with money you cannot afford to lose. Do not chase losses. Set a budget before you play and stick to it. jelevo's responsible gaming tools are available to all registered players at no cost and without restriction.
If you are spending more than you intended, borrowing money to gamble, feeling anxious about your gambling, or hiding your activity from family — these are warning signs. Please use the self-exclusion or cooling-off tools below, or contact our support team at [email protected] right away. Help is available 24 /7.
Core Principles
These six principles guide every responsible gaming decision we make at jelevo. They reflect our commitment to player wellbeing above all else.
Every player must be 18 years or older to register and play on jelevo. We conduct mandatory age and identity verification during the KYC process. Accounts that cannot confirm the player's age will be suspended pending verification, and accounts confirmed to belong to minors are permanently closed.
jelevo provides clear information about how each game works, including the house edge and return-to-player (RTP) percentages for casino games and slots. Understanding the odds is an essential part of informed, responsible play. We never obscure the mathematical reality of how games operate.
Players can set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is active it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before it can take effect, giving you time to reconsider. Lowering a limit is always instant.
If you need a short break from gaming, jelevo's time-out feature lets you pause your account for a defined period — from 24 hours up to six weeks. During a time-out you cannot log in, place bets, or make deposits. Time-outs cannot be cancelled early, ensuring the break is meaningful and effective.
For players who feel they need a longer or permanent break, jelevo offers self-exclusion options ranging from six months to permanent closure. A self-excluded account cannot be reactivated during the exclusion period. After a minimum exclusion period ends, reactivation requires a formal request, a cooling-off period, and a responsible gaming review.
Our responsible gaming support team is available around the clock, every day of the year, including Eid and national holidays. If you are concerned about your own gaming or that of a family member, you can reach our team at any time at [email protected]. All enquiries are handled with complete confidentiality.
Player Protection Tools
All of the following tools are available to every registered jelevo player at no cost. You can activate or adjust them through your account settings or by contacting support.
Cap how much you can deposit over a set period to keep your spending within your personal budget.
Set a maximum amount you are willing to lose within a defined period. Once reached, further play is paused automatically.
Take a short, enforced break from the platform. Your account is fully suspended for the duration you choose.
Request a long-term or permanent exclusion from the jelevo platform. No access, no deposits, no marketing during the exclusion.
Follow these steps to set up any limit, time-out, or self-exclusion on your jelevo account.
Access your jelevo account using your registered username and password from the jelevo Login page.
Click your profile icon in the top right of the screen and select "Account Settings" from the dropdown menu.
Within Account Settings, open the "Responsible Gaming" tab to view all available tools and your current settings.
Select the tool you want to activate, enter the desired limit or duration, and confirm. Limits that reduce your access take effect immediately.
If you cannot access your account or prefer assistance, email [email protected] and our team will activate the tool on your behalf within one hour.
Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use jelevo's responsible gaming tools or seek external support.
If you are concerned about your gambling behaviour — or that of someone close to you — do not wait. Reach out to the jelevo responsible gaming support team at any time. All enquiries are treated with complete confidentiality, and our team can help you activate any of the tools on this page immediately.
Available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). We aim to respond to all responsible gaming enquiries within one hour.
When gaming stays fun, it stays rewarding. Log in to your account, explore cricket betting, discover our casino games, or read our FAQ for more information about how jelevo works.