jelevo Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jelevo ("jelevo", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at jelevo.club (the "Platform"), collects, uses, stores, discloses, and protects personal information about individuals ("Players", "Users", "you") who access or interact with the Platform in any capacity.

jelevo is committed to handling your personal data with transparency, integrity, and care. This Policy is intended to give you a clear and complete picture of our data practices so that you can make informed decisions about your use of the Platform. We encourage you to read this document carefully and to contact us if you have any questions about how your information is handled.

By registering an account, making a deposit, placing a wager, or otherwise using the jelevo Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request account closure by contacting [email protected].

This Policy should be read alongside the jelevo Terms & Conditions, which are available at jelevo.club/terms-conditions. Where the Terms & Conditions and this Policy address the same matter, the Terms & Conditions shall prevail to the extent of any inconsistency, except where this Policy imposes a stricter obligation on jelevo in relation to personal data, in which case this Policy shall prevail.

2. Data Controller

For the purposes of applicable data protection law, jelevo acts as the data controller in respect of all personal information collected from Players through the Platform. As data controller, jelevo determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and in a transparent manner.

jelevo operates under an international gaming licence and provides its services to Bangladesh-based players as an internationally licensed entertainment platform. jelevo is not subject to regulation by any Bangladeshi government authority; however, it voluntarily applies internationally recognised data protection standards to all personal data it processes, regardless of where that data originates.

All enquiries concerning the processing of your personal data should be directed to the jelevo Data Protection contact at: [email protected]

3. Personal Data We Collect

jelevo collects the following categories of personal data from Players:

3.1 Registration and Identity Data

• Full legal name
• Date of birth (for age verification purposes)
• Residential address (including city, district, and country)
• Email address
• Mobile phone number
• Username selected at registration

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documentation (utility bill, bank statement, or equivalent, dated within 90 days)
• Proof of payment method ownership (screenshot or photograph of the payment account or card used)
• Selfie photograph or video, where required for enhanced identity verification

3.3 Financial and Transaction Data

• Deposit amounts, dates, and payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Withdrawal requests, amounts, and processing status
• Account balance history
• Bonus credits and wagering activity associated with promotional offers

3.4 Gaming and Betting Activity Data

• Bet history, including markets, selections, odds, stake amounts, and outcomes
• Casino game session data, including game titles, session duration, wager amounts, and results
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)

3.5 Technical and Device Data

• IP address and approximate geographic location derived therefrom
• Device type, operating system, browser type and version
• Session timestamps and duration
• Referring URL and navigation path through the Platform
• Cookie identifiers and similar tracking data (see Section 11)

3.6 Communications Data

• Content of support tickets, live chat transcripts, and email correspondence submitted to or received from jelevo
• Responses to surveys, feedback forms, or promotional communications where you choose to participate

4. How We Collect Your Data

jelevo collects personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact customer support, or respond to a survey or promotional communication.
• Automatically — through cookies, server logs, and similar technologies that record your interactions with the Platform, including pages visited, games played, and bets placed.
• From payment providers — when you initiate a deposit or withdrawal, the relevant payment provider (such as bKash or Nagad) may share transaction confirmation data with jelevo to facilitate the processing of that transaction.
• From game providers — third-party game studios (such as Pragmatic Play, Evolution Gaming, and NetEnt) may return session and outcome data to jelevo as part of their game integration, which is recorded in your account history.
• From fraud and security services — jelevo may receive risk signals or flagged data from third-party fraud prevention services to assist with the detection of suspicious account activity.

5. How We Use Your Personal Data

jelevo uses the personal data it collects for the following purposes:

Purpose	Data Categories Used
Creating and managing your player account	Registration data, identity data
Verifying your identity and age (KYC compliance)	KYC documents, registration data
Processing deposits and withdrawals	Financial data, identity data
Delivering gaming and betting services	Gaming activity data, technical data
Administering bonuses and promotions	Financial data, gaming activity data
Providing customer support	Communications data, registration data
Detecting and preventing fraud, money laundering, and cheating	All categories as required
Complying with legal and regulatory obligations	All categories as required by law
Improving platform performance and user experience	Technical data, gaming activity data
Sending transactional communications (account notices, security alerts)	Registration data, communications data
Sending marketing communications (where you have opted in)	Registration data, gaming activity data

jelevo does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where such processing is necessary for fraud prevention or legal compliance, in which case you have the right to request human review of the decision.

6. Legal Basis for Processing

jelevo processes your personal data on the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity — processing that is required to perform the contract between you and jelevo, including account creation, payment processing, and delivery of gaming services.
• Legal obligation — processing that is required to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and responses to lawful government requests.
• Legitimate interests — processing carried out for jelevo's legitimate business interests, including fraud prevention, platform security, and analytics, provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent — processing for which you have given explicit, informed, and freely withdrawable consent, including the receipt of marketing communications and the use of non-essential cookies. You may withdraw consent at any time by contacting [email protected] or adjusting your account settings.

7. Sharing Your Personal Data

jelevo may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements or legal safeguards:

7.1 Payment Processors

When you make a deposit or withdrawal, jelevo shares the minimum personal and transactional data necessary with the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or others as made available). These providers act as independent data controllers in respect of their own payment processing activities and are subject to their own privacy policies.

7.2 Game Providers

Third-party game studios whose titles are integrated into the jelevo platform (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe) receive session identifiers and stake data necessary to deliver gameplay. These providers do not receive your full identity details and process game data under data processing agreements with jelevo.

7.3 Identity Verification Services

KYC documents submitted by Players may be processed by third-party identity verification services engaged by jelevo. These services act as data processors under jelevo's instruction and are contractually prohibited from using your data for their own purposes.

7.4 Fraud Prevention and Security Services

jelevo may share technical data (including IP addresses and device fingerprints) with fraud detection services to identify and prevent unauthorised access, bonus abuse, and financial crime. These services process data solely for fraud prevention purposes.

7.5 Legal and Regulatory Disclosure

jelevo may disclose personal data to law enforcement agencies, courts, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or where jelevo has a good-faith belief that such disclosure is necessary to prevent imminent harm, financial crime, or a serious breach of these Terms.

7.6 Business Transfers

In the event that jelevo undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to the data controller's identity by email or prominent notice on the Platform prior to the transfer taking effect.

8. International Data Transfers

As an internationally operated platform, jelevo may transfer your personal data to servers or third-party service providers located outside Bangladesh. Where such transfers occur, jelevo implements appropriate safeguards to ensure that your data receives a level of protection equivalent to that required by internationally recognised data protection standards. These safeguards may include standard contractual clauses, data processing agreements, and technical security measures such as encryption in transit and at rest.

By using the jelevo platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Bangladesh in accordance with this Policy.

9. Data Retention

jelevo retains personal data for the following periods:

• Active account data — retained for the duration of your account's existence and for a minimum of five (5) years following account closure, to comply with anti-money laundering, fraud prevention, and dispute resolution requirements.
• KYC documents — retained for a minimum of five (5) years following account closure or the date of the last relevant transaction, whichever is later.
• Financial transaction records — retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications — retained for three (3) years from the date of the most recent communication in the relevant thread.
• Marketing consent records — retained for three (3) years from the date consent was given or until withdrawn, whichever is earlier.
• Technical and analytics data — retained in anonymised or aggregated form indefinitely for platform performance analysis; individual session logs are retained for up to twelve (12) months.

Where jelevo is required by law to retain data for a period longer than those specified above, the longer statutory period shall apply. Upon expiry of the relevant retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to an identified individual.

10. Security of Your Personal Data

jelevo implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
• Encryption of sensitive data fields (including payment credentials and KYC documents) at rest using AES-256 or equivalent standards
• Role-based access controls limiting internal access to personal data to staff members with a legitimate operational need
• Multi-factor authentication for all staff accounts with access to personal data systems
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third-party security professionals
• Automated intrusion detection and real-time monitoring of platform access logs
• Documented data breach response procedures, including notification protocols for affected Players where required

While jelevo takes all reasonable precautions to protect your personal data, no method of electronic transmission or storage is entirely secure. jelevo cannot guarantee absolute security and encourages Players to protect their own account credentials by using a strong, unique password and enabling any additional security features offered through their account settings.

11. Cookies and Tracking Technologies

jelevo uses cookies and similar technologies (including local storage objects and session tokens) to operate and improve the Platform. The following table describes the categories of cookies used:

Category	Purpose	Retention	Disableable?
Essential	Maintain your login session, remember language preferences, and ensure the Platform functions correctly	Session / up to 30 days	No — required for Platform operation
Security	Detect and prevent fraudulent login attempts, cross-site request forgery, and other security threats	Session / up to 7 days	No — required for account security
Analytics	Measure page performance, identify navigation issues, and understand how Players use the Platform in aggregate	Up to 13 months	Yes — may be disabled via account settings
Preference	Remember your display preferences, game filter settings, and other personalisation choices	Up to 12 months	Yes — disabling may affect personalisation features

jelevo does not use third-party advertising cookies or permit external advertising networks to place cookies on the Platform. Analytics data is processed in aggregated, anonymised form where possible and is not used to build individual advertising profiles.

12. Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to the personal data jelevo holds about you:

• Right of Access — You may request a copy of all personal data jelevo holds about you. We will provide this within 30 days of receiving a valid request.
• Right to Rectification — You may request that inaccurate or incomplete personal data held about you be corrected. Account details may be updated directly through your account settings for minor corrections.
• Right to Erasure — You may request that jelevo delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you have objected to processing on legitimate interest grounds. This right is subject to jelevo's legal obligations to retain certain data for specified periods.
• Right to Restriction — You may request that jelevo restrict the processing of your personal data while a rectification or objection request is being assessed.
• Right to Data Portability — Where processing is based on consent or contractual necessity, you may request that jelevo provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object — You may object to the processing of your personal data where jelevo relies on legitimate interests as the legal basis. jelevo will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent — Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact jelevo at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. jelevo will respond within 30 calendar days. Requests may be subject to identity verification before they can be processed.

13. Children and Minors

The jelevo platform is strictly intended for individuals aged 18 years and above. jelevo does not knowingly collect personal data from anyone under the age of 18. If jelevo becomes aware that personal data has been collected from a person under the minimum age, that data will be permanently deleted and the associated account will be closed immediately.

If you are a parent or guardian and believe that a minor in your care has registered an account with jelevo, please contact the support team immediately at [email protected]. jelevo will investigate all such reports promptly and take appropriate action. For guidance on parental controls and responsible gaming, please visit the Responsible Gaming page.

14. Changes to This Privacy Policy

jelevo reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, data processing practices, or the services offered on the Platform. Where changes are material — for example, where a new category of data is collected or a new third-party recipient is introduced — jelevo will provide advance notice to active Players via email or a notice displayed upon login, at least 14 days before the changes take effect.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised document. If you do not agree with any amendment, you must cease use of the Platform and may request account closure by contacting [email protected]. The date at the top of this Policy reflects the most recent revision and the date on which it became effective.

15. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or jelevo's data processing practices, please contact the team using the details below. All communications must be in English and should include your registered email address and a clear description of your enquiry.

Email: [email protected]

Subject Line: Privacy Enquiry

Response Time: jelevo aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 calendar days of receipt.

Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).